{"xsrfToken":"393865257a854640adc8bc3fa150344b6ef53802_lout","branding":{"id":"3","key":"hel","name":"FCK Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0c2599","headerLinkHoverBGColor":"#0c2599","headerBadgeColor":"#0c2599"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d620c267-3f69-44ce-a2e5-f1ffc7004c70/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjYzMjM1NS1kYzRiLTQwNGQtODE0ZC0xMzY1M2FmMmNkNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2MjBjMjY3LTNmNjktNDRjZS1hMmU1LWYxZmZjNzAwNGM3MCI6WyJyZWFkIl19LCJleHAiOjE3NDU1NTM5NTQsIm5iZiI6MTc0NTU1MzM1NH0.0IefFksUMIPxzgQuG5jUBYbeeEVHgAiMRC0glamBoWc&client=4f632355-dc4b-404d-814d-13653af2cd6c&mode=fit","logoId":"d620c267-3f69-44ce-a2e5-f1ffc7004c70","isLogoAvailable":true,"helpCenterTitle":"Welcome to internal services at FCK / Parken","sharedPortalName":"Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to internal services at FCK / Parken","sharedPortalName":"Service Portal","localeDisplayName":"English (United States)"},"da-DK":{"helpCenterTitle":"Velkommen til FCKs interne serviceportal","sharedPortalName":"Service Portal","localeDisplayName":"Danish (Denmark)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/35146ae7-ade8-48aa-a285-0399e1374114/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjYzMjM1NS1kYzRiLTQwNGQtODE0ZC0xMzY1M2FmMmNkNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1MTQ2YWU3LWFkZTgtNDhhYS1hMjg1LTAzOTllMTM3NDExNCI6WyJyZWFkIl19LCJleHAiOjE3NDU1NTM5NTQsIm5iZiI6MTc0NTU1MzM1NH0.JaaEJObq8YG45XFca7cWPieuilpjLE5RNUJMMFSnhIQ&client=4f632355-dc4b-404d-814d-13653af2cd6c&height=300&mode=fit","bannerMediaApiFileId":"35146ae7-ade8-48aa-a285-0399e1374114","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"hel","projectId":10002,"serviceDeskId":3,"name":"FCK Helpdesk","description":"<p>Welcome to the Helpdesk.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"28","name":"Request new laptop/work station","descriptionHtml":"<p>Pick hardware</p>","callToAction":"Request new laptop/work station","introHtml":"<p>Request laptops and work stations.</p>","icon":10470,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"36","name":"Request a new screen","descriptionHtml":"","callToAction":"Request a new screen","introHtml":"<p>Request a new screen</p>","icon":10467,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[5],"key":""},{"id":"99","name":"Bestilling af Adgangskort(Magnet)","descriptionHtml":"","callToAction":"Bestilling af Adgangskort(Magnet)","introHtml":"<p>Andet hardware end computere, skærme og telefoner</p>","icon":10543,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[5,9],"key":""},{"id":"37","name":"Bestilling af hardware (keyboards, mus etc.)","descriptionHtml":"","callToAction":"Bestilling af hardware (keyboards, mus etc.)","introHtml":"<p>Andet hardware end computere, skærme og telefoner</p>","icon":10520,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"88","name":"Business Central ændring","descriptionHtml":"","callToAction":"Business Central ændring","introHtml":"<p>System-ændringer til Business Central/Continia (ikke bruger-rettigheder)</p>","icon":10484,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[22,10],"key":""},{"id":"17","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[10],"key":""},{"id":"85","name":"Fejl på Computer(Reparation, ændring, udskiftning)","descriptionHtml":"","callToAction":"Fejl på Computer(Reparation, ændring, udskiftning)","introHtml":"<p>Fejl på Computer(Reparation, ændring, udskiftning)</p>","icon":10520,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5,10],"key":""},{"id":"54","name":"Fejl på udstyr (printere, Teams-mødelokale etc.)","descriptionHtml":"","callToAction":"Fejl på udstyr (printere, Teams-mødelokale etc.)","introHtml":"<p>Fejlmeldinger af udstyr, eksempelvis printere, teams-udstyr eller andet.</p>","icon":10529,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[10],"key":""},{"id":"13","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[10],"key":""},{"id":"96","name":"Hardwareoprydning","descriptionHtml":"","callToAction":"Hardwareoprydning","introHtml":"<p>Nedtagning af forældet hardware</p>","icon":10512,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[22],"key":""},{"id":"32","name":"Hjælp til brug af system","descriptionHtml":"<p>Vælg hvilket system du har brug for hjælp eller vejledning til.</p>","callToAction":"Hjælp til brug af system","introHtml":"<p>Hjælp eller introduktion til et af vores systemer</p>","icon":10535,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[9],"key":""},{"id":"80","name":"Hjælp til glemt password eller login","descriptionHtml":"","callToAction":"Hjælp til glemt password eller login","introHtml":"<p>Assistance ift. glemte password eller login til brugere eller systemer</p>","icon":10504,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[9,10],"key":""},{"id":"79","name":"Hjælp til printere eller scannere","descriptionHtml":"","callToAction":"Hjælp til printere eller scannere","introHtml":"<p>Opsætning og tilslutning af printere og lignende.</p>","icon":10529,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[5,10],"key":""},{"id":"78","name":"Hjælp til telefoni","descriptionHtml":"","callToAction":"Hjælp til telefoni","introHtml":"<p>Ændringer til abonnementer, numre eller 3 Kontakt</p>","icon":10550,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[24],"key":""},{"id":"31","name":"Lukning af medarbejder","descriptionHtml":"","callToAction":"Lukning af medarbejder","introHtml":"<p>Lukning af adgange/Licenser mm.</p>","icon":10514,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[16],"key":""},{"id":"90","name":"Matchday/Koncert setup","descriptionHtml":"","callToAction":"Matchday/Koncert setup","introHtml":"<p>Alle ønsker ift. kabling eller support i forbindelse med arrangementer</p>","icon":10495,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[25],"key":""},{"id":"76","name":"Network changes","descriptionHtml":"","callToAction":"Network changes","introHtml":"<p>Changes concerning ports, switches, routers, VLANs, SSIDs etc</p>","icon":10474,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[22,25],"key":""},{"id":"89","name":"Netværksbestilling","descriptionHtml":"<p>Beskriv hvad der skal laves - eksempelvis hvor der skal trækkes kabler, hvornår det skal være klar, særlige behov ift. VLANs eller andre ønsker.</p>","callToAction":"Netværksbestilling","introHtml":"<p>Kabeltræk, patching, åbning af stik etc.</p>","icon":10503,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[25],"key":""},{"id":"82","name":"Netværksproblemer","descriptionHtml":"","callToAction":"Netværksproblemer","introHtml":"<p>Problemer med WiFi, Internet, mm</p>","icon":10474,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[10],"key":""},{"id":"26","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[16],"key":""},{"id":"16","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[24],"key":""},{"id":"98","name":"Personalebilleder","descriptionHtml":"","callToAction":"Personalebilleder","introHtml":"","icon":10515,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[16],"key":""},{"id":"100","name":"Platform-ændring","descriptionHtml":"","callToAction":"Platform-ændring","introHtml":"<p>Ændring på digitale platforme inkl. hjemmesider.</p>","icon":10470,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[22],"key":""},{"id":"83","name":"POS change","descriptionHtml":"","callToAction":"POS change","introHtml":"<p>Changes to Restolution</p>","icon":10467,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[22],"key":""},{"id":"84","name":"RUKO-Ændring","descriptionHtml":"","callToAction":"RUKO-Ændring","introHtml":"<p>Tilføjelse, ændring i RUKO nøglesystemet</p>","icon":10504,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[22],"key":""},{"id":"77","name":"Server change","descriptionHtml":"","callToAction":"Server change","introHtml":"<p>Changes to local servers, Vcenter, VEAM, backup, storage, cloud infrastructure etc.</p>","icon":10485,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[22],"key":""},{"id":"19","name":"Software change","descriptionHtml":"","callToAction":"Software change","introHtml":"<p>Update, patching, deployement or changes for software and systems</p>","icon":10479,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[22],"key":""},{"id":"29","name":"System access and rights","descriptionHtml":"<p>Choose a system you need access to. Systems not found in the list can be added in the comments, as can specific requirements concerning rights.</p>","callToAction":"System access and rights","introHtml":"<p>Changes to system access</p>","icon":10506,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[9],"key":""},{"id":"75","name":"Ændring af hjemmebredbånd","descriptionHtml":"","callToAction":"Ændring af hjemmebredbånd","introHtml":"<p>Flytninger, opsigelser, ændringer ift. bredbånd på privatadressen</p>","icon":10497,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[16,24],"key":""},{"id":"74","name":"Ændring af mailgrupper","descriptionHtml":"","callToAction":"Ændring af mailgrupper","introHtml":"<p>Tilføjelse af medarbejdere til mailgrupper, ændringer eller nye mailgrupper</p>","icon":10499,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[16],"key":""},{"id":"30","name":"Change of employee information (title, reporting line, etc.)","descriptionHtml":"","callToAction":"Change of employee information (title, reporting line, etc.)","introHtml":"<p>Change employee information. Update the relevante fields with new information.</p>","icon":10502,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[16],"key":""},{"id":"87","name":"Admin by Request","descriptionHtml":"","callToAction":"Admin by Request","introHtml":"","icon":10480,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"86","name":"Brugeroprydning","descriptionHtml":"","callToAction":"Brugeroprydning","introHtml":"<p>Oprydning i brugere og postkasser</p>","icon":10518,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"15","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"55","name":"Frigivelse af mail","descriptionHtml":"","callToAction":"Frigivelse af mail","introHtml":"<p>Har du modtaget en email om at en indgående mail er stoppet pga. vedhæftede filer eller lignende? Bed om at få den frigivet her.</p>","icon":10492,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"20","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"97","name":"Udløb af gruppe","descriptionHtml":"","callToAction":"Udløb af gruppe","introHtml":"<p>Automatiserede beskeder om grupper der er ved at udløbe</p>","icon":10518,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""}],"reqGroups":[{"id":25,"name":"Events setup"},{"id":16,"name":"Users"},{"id":5,"name":"Computers"},{"id":24,"name":"Telephony"},{"id":9,"name":"Systems and access"},{"id":10,"name":"Help and bug reports"},{"id":22,"name":"Changes"}],"orderMapping":{"9":[99,29,80,32],"5":[99,28,36,37,85,79],"10":[85,82,79,54,17,80,88,13],"25":[90,89,76],"4":[26],"24":[16,78,75],"16":[98,26,31,30,74,75],"22":[100,96,77,76,19,83,84,88],"7":[17,19],"8":[17,19]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"618d6040-83f4-357a-890e-3f8873762a70","appLinkName":"","appLinkUrl":"","spaceKey":"ID","spaceName":"Intern Dokumentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HEL","serviceDeskId":3,"kbLinkDomainURLs":["https://service.portal.fck.dk","https://fck-it.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HEL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Danish (Denmark)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjYzMjM1NS1kYzRiLTQwNGQtODE0ZC0xMzY1M2FmMmNkNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1NTQ1NTQsIm5iZiI6MTc0NTU1MzM1NH0.3bgX0AEpOmbdamJkm72nnBAdNYFE5dKUltngPsZMuOc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"4f632355-dc4b-404d-814d-13653af2cd6c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":84,"projectId":10002,"form":{"name":"RUKO-Ændring","descriptionHtml":"","callToAction":"RUKO-Ændring","intro":"<p>Tilføjelse, ændring i RUKO nøglesystemet</p>","instructions":"","icon":10504,"iconUrl":"https://service.portal.fck.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Details","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/84","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/84","calendarParams":{"firstDay":0,"date":"2025-04-25T05:55:54+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"618d6040-83f4-357a-890e-3f8873762a70","appLinkName":"","appLinkUrl":"","spaceKey":"ID","spaceName":"Intern Dokumentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HEL","serviceDeskId":3,"kbLinkDomainURLs":["https://service.portal.fck.dk","https://fck-it.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjYzMjM1NS1kYzRiLTQwNGQtODE0ZC0xMzY1M2FmMmNkNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1NTQ1NTQsIm5iZiI6MTc0NTU1MzM1NH0.3bgX0AEpOmbdamJkm72nnBAdNYFE5dKUltngPsZMuOc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"4f632355-dc4b-404d-814d-13653af2cd6c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}